Frequently Asked Questions
Everything you need to know about your Pinners Conference shopping experience
What is the standard shipping timeframe for orders?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
What is your return policy for retail products?
We offer a 30-day return policy for unused and unopened merchandise. Please note that event tickets and certain digital downloads are non-refundable.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. Shipping rates and delivery times for Canadian orders will be calculated at checkout.
What should I do if my item arrives damaged?
If your product is damaged during transit, please contact our support team within 48 hours of delivery with photos of the damage to arrange a replacement.